Please see the Plan Comparison Chart to review the differences between plans. 

Groopit offers Essential, Professional, and Enterprise Plans. The Groopit Essential Plan starts at $18,000 annually, and the Groopit Enterprise Plan starts at $95,000 annually.  Please see the Plan Comparison Chart for additional information on add-ons available with each plan. 

We understand that each organization is unique, requiring specific features. Not sure which plan is right for you? We are here to help! Please contact the Groopit team to get assistance in determining which plan will deliver the most value to you and your organization.

An insight is generated whenever a user shares data on Groopit. Each instance of data sharing counts as one insight. Additionally, when a user generates a summary insight, it is also counted as one insight. Each platform subscription includes a baseline number of processed insights.

Groopit includes connectors that make it easy for employees to share data from existing systems. The standard Groopit connectiors are: Groopit App for Slack, Groopit App for Teams, Groopit App for Microsoft Outlook, Groopit iOS App, Groopit Android App, and the Groopit web version. The web version of Groopit is also mobile-ready, so any device with a web browser can use Groopit. Additional connectors and information are available upon request.

* The Groopit App for Salesforce is only included in Groopit Professional and Groopit Enterprise Subscriptions.

Yes, additional administrator licenses can be purchased. Please see the Plan Comparison Chart for details.

During the subscription term, you are allowed to exceed prepaid subscription capacity with no limitations. This capacity applies to the number of use cases deployed. At the end of each calendar month of the subscription, you agree to align your subscription capacity to actual usage. If your actual usage exceeds prepaid license volume, you will be subject to a True-Up Charge. 

The True-Up Charge is calculated by multiplying your True-Up Quantity by a True-Up Rate pro-rated to the remainder of your Subscription Term (calculated by taking the number of remaining calendar days in the Term and dividing by 365). The True-Up Quantity is the difference between your Actual Usage Volume as measured on the last day of the calendar month and your prepaid subscription capacity. True-Up Rates are documented in the Sales Order. Any True-Up Charge will be invoiced or charged through the established payment method and net payment Terms. 

For example: 

Groopit Professional includes 1 Use Case with subscription term 1/1/2023-12/31/2023. On March 31, 2023, the Actual Use Case Volume is 2 Use Cases. Customer is charged $12,000/year for the additional use case for up to 2,500 users prorated for the remaining 275 calendar days of the Subscription Term for a total invoiced amount of $9,000.00. 

Groopit is dedicated to helping you get maximum value out of crowdsolving. The onboarding and customer success support includes:  

• One workshop and planning session. 
• Initial configuration of up to five Data Models. 
• Training for the designated administrator. 
• Ongoing best practice coaching for the designated administrator. 
• A dedicated customer success representative. 

Groopit API integration seamlessly integrates data shared through Groopit into existing systems through Zapier. As users share data, the data can be added to Salesforce, Google Drive, Slack, Microsoft Excel and countless other connected web services. Some integrations may also require a paid subscription to Zapier. 

Groopit supports Single Sign-On (SSO) for AzureAD and Okta. Once configured, users will be able to use their work login credentials to access Groopit. If you require integration with an alternative Single Sign-On provider, please contact Groopit to find out the schedule for upcoming SSO provider releases.

The Groopit App for Salesforces makes it easy to share data directly from Salesforce. It also allows data shared in Slack or Teams to be associated with a Salesforce object and added to Salesforce. Data shared will appear under the associated object in Salesforce and aggregated in Groopit. 

If you are paying for the subscription, you can access your purchase history, invoices, payment details, plan type, change your payment method, and more. Visit your account settings to manage your billing details. 

Groopit accepts the following payment methods: All the major credit cards (excluding debit cards) – Visa, Master Card, American Express, Discover, Diners Club, JCB, and Union Pay. Groopit offers alternative payment methods, such as ACH, for Groopit Professional and Enterprise, please contact support@groopit.co.

The security of our customer’s data is our top priority. Groopit is built with strict security requirements and protocols to secure your data and follows industry standard best practices for privacy and security. We use high physical, procedural, and technical security measures to preserve the integrity and security of your data, as well as adhering to the strictest data protection laws. Learn more here.