The one constant across every crisis is unpredictability. The problems that will need to be solved tomorrow are unpredictable. During a crisis, the unpredictable nature of the...

Avoid the three areas extended teams break down and lead your team to victory. Imagine you are the coach of your favorite football team and the big game is about to begin. Now picture...

If you’ve used the navigation app Waze, you know exactly what to do to outsmart traffic. With the tap of a few buttons, users report road closures, traffic accidents, construction,...

Early in my career I led the Microsoft Customer Design Center responsible for transforming over 100 siloed internet services into three suites that worked together - Windows Live,...