Employees encounter frustrated customers every day, but their insights get lost in chaos
Improving customer satisfaction is a multifaceted problem. Every issue, interaction, and touchpoint plays a pivotal role in customer sat and, consequently, Net Promoter Scores (NPS). Without a scalable mechanism to take employee insights about DSAT drivers and turn them into strategic data, companies can’t act decisively to improve NPS. That’s where the Groopit Customer Experience Solution comes in.
The Groopit Customer Satisfaction Solution radically simplifies how companies get and use intel from employees to improve NPS.
Set priorities and drive decisions with a customer satisfaction data model
With Groopit, you’ll get high-quality, quantitative intel by establishing an underlying data model for employee insights. It’s what delivers precisely the right intel to remove DSAT drivers and improve customer satisfaction.
Operate with agility and speed
Need intel about a new issue or to deep dive on a topic? No problem. Groopit makes it easy to adjust the data model on-the-fly. Start from scratch or with a template, and move fast. You control the intel people share across enterprise systems.
Radically simplify sharing of customer satisfaction intel
With Groopit, employees share intel in 3 taps or less than 1 minute, from where they already work: Teams, Slack, Salesforce, mobile apps, and more. Groopit removes all the friction so employees share what they know.
Deliver intel directly to decision-makers
The Groopit Customer Satisfaction Intelligence Solution aggregates and delivers intel to the appropriate decision-makers. Pricing issues delivered to the pricing teams. Policy issues delivered to the operational teams. Product issues delivered to the product team. Training issues delivered to the enablement teams. For the first time, collective intel can be leveraged across disciplines.
“We are actually increasing our Net Promoter Score because we can systematically identify and remove DSAT drivers. We’ve never been able to do this before.”
Groopit Customer
