If you’re like me, you’re leading in a complex work environment. Facts are often unclear. Perspectives vary dramatically. People make decisions independently. And it takes extraordinary effort to figure out what’s actually happening. Here’s the issue. We’re constantly...
The one constant across every crisis is unpredictability. The problems that will need to be solved tomorrow are unpredictable, the people who will solve them are unpredictable, and the time it will take is unpredictable. During a crisis, the nuances of the problems...
Avoid the three areas extended teams break down and lead your team to victory. Imagine you are the coach of your favorite football team and the big game is about to begin. Now picture that instead of being out on the field and seeing the game in real-time like you...
If you’ve used the navigation app Waze, you know exactly what to do to outsmart traffic. With the tap of a few buttons, users report road closures, traffic accidents, construction, police presence, hazards, and more. Drivers see the traffic problems immediately, add...
Early in my career I led the Microsoft Customer Design Center responsible for transforming over 100 siloed internet services into three suites that worked together – Windows Live, MSN, and Bing. To do this it took a very large extended team made up of countless...
Recent Comments